Refund policy

Return & Refund Policy

Last Updated: August 28, 2026

At Trendix, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we’re here to help.

1. Eligibility for Returns

You may be eligible for a return or replacement if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product is defective or does not work as described.

  • Your order is missing an item.

  • The product you received is significantly different from the product description.

To request a return or replacement, please contact us within 7 days of receiving your order.

2. Items That Cannot Be Returned

For hygiene, safety, or other reasons, certain products may not be eligible for return once opened or used.

Examples may include:

  • Personal-care or hygiene products

  • Used products

  • Products damaged through customer misuse

  • Products missing original packaging or accessories

  • Items that have been modified or altered after delivery

The return eligibility of a product may vary depending on its condition and type.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A short video demonstrating the issue, if applicable

This information helps us verify the issue and coordinate with our supplier/fulfillment partner, Zambeel, when necessary.

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.

4. Wrong Product

If you receive an incorrect product, please contact us within 7 days of delivery.

Once verified, we will work with you to arrange an appropriate replacement or refund.

5. Change of Mind

Returns due to a change of mind are generally not accepted unless otherwise stated on the specific product page.

Please carefully review the product details, specifications, size, color, and other information before placing your order.

6. Refunds

If your refund is approved, the refund will be processed using the original payment method whenever possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

7. Return Shipping

If the return is required because we sent you the wrong product or the product arrived damaged or defective, Trendix may cover reasonable return shipping costs, subject to verification.

For other return requests, the customer may be responsible for return shipping costs.

8. Refund Exceptions

A refund may not be approved if:

  • The return request is made after the applicable return period.

  • The product has been damaged through misuse or negligence.

  • The product has been used in a way that caused the damage.

  • Required photos/videos or other information are not provided when requested.

  • The product is not returned in the required condition.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

10. How to Request a Return or Refund

To request a return, replacement, or refund, please contact Trendix through the contact information provided on our website.

Please include:

Order Number:
Name:
Reason for Request:
Photos/Videos (if applicable):

Our team will review your request and provide the next steps.

11. Contact Us

If you have any questions regarding returns or refunds, please contact Trendix through our website.

We appreciate your business and are committed to providing you with a positive shopping experience.